Act ambassador for the Guest Services and the Resort Property, also controls the overall work product of the Guest Services Department.
Ensuring sufficient amounts of welcome packets for guests
Van inspections at beginning of shift
Ensuring that staff takes complete and accurate phone messages for the Guest Service Representatives
Keep log book of daily check-ins
Responsible for ensuring a smooth check-in and check-out procedure
Coordinate the support staff and their daily responsibilities
Assist in overseeing scheduling of staff
Interact with departments and assist in solving situations for the front office departments.
Assist in overseeing the hiring, advising, coaching, disciplinary action and termination of team members.
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other team members of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply concepts such as percentages, ratios, and proportions to practical situations.
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Current Driver License
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member is occasionally required to sit and stoop, knell, or crouch. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Applywww.westgateresorts.com/careers/ Please give our office a call at 865-277-2636