Work with the owners of technical knowledge to collect information that is relevant to end users for their successful configuration and operation of Amtelco’s software.
Use templates and documentation style guidelines effectively to develop IS scripts that have a consistent visual and structural approach to the use of a template.
Assist with internal and external communications and tracking for script development.
Comply with quality standards for well organized, clear, accurate, and complete end-user documentation and instructional materials.
Adhere to departmental requirements regarding project tracking and publication of end-user script content.
Strong verbal and written communication skills
Customer service skills and basic troubleshooting capabilities
Excellent attention to detail
Efficient and accurate keyboarding skills
Ability to effectively multitask between high priority tasks
Knowledge of Microsoft Office including Access, Excel, and Outlook, OneDrive preferred
·Experience with Amtelco software a plus
Experience in developing guides, online help, and educational materials for a software company
Intermediate to advanced skill level with Microsoft Word, with a strong understanding of styles
Experience with online help development tools a plus
·Experience with call center environments
How To ApplyEmail Resume to: Jill@callcenter -salespro.com