Computer Script Developer for Call Center

Call Center Sales Pro
  • Post Date: April 5, 2018
  • Applications 0
  • Views 355
Job Overview

Work with the owners of technical knowledge to collect information that is relevant to end users for their successful configuration and operation of Amtelco’s software.
Use templates and documentation style guidelines effectively to develop IS scripts that have a consistent visual and structural approach to the use of a template.
Assist with internal and external communications and tracking for script development. 
Comply with quality standards for well organized, clear, accurate, and complete end-user documentation and instructional materials. 
Adhere to departmental requirements regarding project tracking and publication of end-user script content. 

Strong verbal and written communication skills 
Customer service skills and basic troubleshooting capabilities 
Excellent attention to detail 
Efficient and accurate keyboarding skills 
Ability to effectively multitask between high priority tasks 
Knowledge of Microsoft Office including Access, Excel, and Outlook, OneDrive preferred
Preferred Qualifications:
·Experience with Amtelco software a plus 
 Experience in developing guides, online help, and educational materials for a software company 
 Intermediate to advanced skill level with Microsoft Word, with a strong understanding of styles 
 Experience with online help development tools a plus
·Experience with call center environments

Job Detail
  • How To ApplyEmail Resume to: Jill@callcenter
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