Front Desk Agent

Job Overview

What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!

Front Desk Agent – Full Time
$14.00/hr 
Available Shifts: 2nd- 10 am – 6:30 pm, 3rd – 2 pm – 10:30- PM 

Location: Gatlinburg Town Square by Exploria Resorts 

Job Summary:

The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by assisting with the reservations. They provide a welcoming attitude and are proficient in all service questions and requests.

Responsibilities and Duties:

• Assist guests with check-in and check-out procedures
• Assist with walk-in reservations
• Answer incoming calls and field to appropriate departments
• Respond to all inquiries both over the phone and in person
• Make key cards and replacements for rooms
• Resolving issues for guests 

Qualifications and Skills:

• High School diploma or equivalent 
• Customer service experience 
• Basic proficiency in Microsoft Word, Excel, and Outlook

Required Competencies:

• Must be able to convey information and ideas clearly, both orally and written.
• Must work well in fast-paced, high-pressure situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests. 

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