Guest Service Agent

Job Overview

Responsibilities:   

*Greet Guests. Provides fast, friendly and genuine hospitality.

*Assists guest with check-in procedure

*Provides directions to the cabin 

*Arranges for services requested by the guest by working with other departments as appropriate

*Addresses guest needs and concerns in person, email or by phone. Listens and responds with empathy. 

*Works to resolve guest issues

*Makes and modifies reservations

*Acts as telephone operator for Amazing Views and Timbertops

*Prepares guest packets as needed

*Assists with Lost and Found

*Performs related duties as required by Management

*Assists with Housekeeping 

*Completes Housekeeping Departure Reports on the weekends

*Maintains a Clean Lobby are for the Guests

*Processes Balances due on Reservations, Contacts the guest if payment doesn’t process

*Contact Guests for Signed Guest Agreement

*Updates Resort information for Guests

*Updates Cabin Addresses in software program

*Emails Guest Reminders on Balances due prior to payment draft

 Benefits: Paid Vacation, 40 hours per week, Bi-weekly Pay, Direct Deposit and Drug Free Working Environment.